Laura Hilgers took to the Linkedin Talent Solutions blog with their piece, “How One Company Embraced Automation, Upskilled Employees, and Laid Off No One.” 

“Because we were changing their jobs and upskilling them to handle more complex things,” says Melissa Pouliot, an assistant director of learning at The Hartford, “there wasn’t a ‘We’re taking this work away from you and not replacing it with something else,’ and therefore we have to lose personnel. We were replacing it with something else.” 

You can read the full article about how The Hartford implemented their strategy in the full article here!